Frequently Asked Questions

Your questions answered.

We’re your WordPress Support company!
Got a problem with your existing site or need help looking after it? That’s us.

Site infected by malware? We can fix that.

 

Not sure if your backups work or your site is optimized fully? We can help.

 

Don’t know which plugin you need and want it installing too? We’ve got you.

 

Are you an agency with no time to look after your customers’ sites? Just hire us.

 

We take over the maintenance over your WordPress site. We monitor and look after it 24/7 for you.

 

All our packages offer backups, site monitoring, malware scans – plus tech support and more!

 

If you are an agency we offer a white-label service where we look after your client websites too.

 

Unfortunately, we don't offer that service.

 

We like to work with our customers on a monthly basis – that way we get to know your site in and out and allow us to look after and maintain each one as carefully as our own!

 

If a task falls out of scope for our normal support, we’re happy to give you a quote for one of our developers to work on it for you.

 

We sure do!

 

If you pick the Enhance plan we offer unlimited 30-min support tasks throughout each month you are with us!

 

We’re really transparent in what we do and don’t cover in our Enhance plan.

 

Let us give you some examples:

 

Example 1: Can you replace my logo?
Yes: You provide us with a logo file in a predetermined format (jpg, png, etc)
No: We will not design your logo.

 

Example 2: Can you update our opening hours on our website and add a new team member?
Yes: Provide us with the content and we’ll update the current pages as requested.
No: There are no opening hours or team pages yet – we don’t offer design services.

 

Example 3: I don’t know what to use for email marketing?
Yes: We offer you a solution and install the plugin and connect it to the service.
No: We do not write or design your emails/newsletters.

 

Example 4: My server is running slow and running out of space, I can’t upload to WordPress.
Yes: We will tidy up your WordPress installation for you.
No: We do not manage or maintain your server or hosting account.

 

We’re always clear in our support emails with what we offer and if something is going to require longer than 30 minutes or be classed as development, we’ll let you know and you can hire us for an hourly or fixed fee.

 

Our Maintain Plan offers unlimited tech support which means if anything breaks on your site, we’ll fix it for you. If you require new content adding or updating, you’ll need our Enhance Plan.

 

That’s right! We purely concentrate on WordPress – no other platform.

 

This makes us absolute specialists in what we do – giving you the peace of mind that your website is in safe hands and with people who live and breath WordPress!

 

We won’t cover sites that are illegal (pirated software, dark web, etc)

 

It is important you pick the correct plan for the type of site you have.

 

Maintain Plan

Our Maintain Plan is ideal for most WordPress websites – from brochure sites to blogs or lead-generation sites. For WordPress sites with advanced functionality, you will require the Enhance Plan.

 

Enhance Plan

Our Enhance Plan covers all sites apart from WordPress multi-sites or custom/bespoke plugin sites.

 

Common sites covered by the Enhance Plan:

 

WordPress websites that we consider to have Advanced Functionality include:
– eCommerce (WooCommerce, etc)
– Membership systems (MemberPress, etc)
– Course software (LearnDash, etc)
– Custom or bespoke made plugins
– WordPress multi-sites

 

Please contact us for a quote if you require this service.

 

Yes! If you have two websites or more with us you qualify for a discount (flat rate across monthly or annual plans) – just contact us for more details.

 

Absolutely!

 

We love charities and happy to give 20% off any site that wants to use our service (not combinable with any other offer, sorry!)

 

Get in contact with us and tell us about your charity!

 

For agencies we offer a discount of 20% per plan (monthly or yearly), an easy control panel and ticket system.

 

Our work on your client sites is all white label which means there is no trace of our business within the WordPress site and it just looks like we’re another member of your staff.

 

You’ll get a white-labelled monthly PDF report which you can send on to your clients too!

 

Read more about what we offer for agencies.

 

We lovingly use Kinsta for our Managed WordPress hosting and are happy to offer our clients a generous discount on hosting sites with them.

 

Plans start at just $20/month for the Starter Plan and are available to order during checkout!

 

Contact us if you’d like to add it to your account at a later date (we also offer FREE migration of sites too!)

 

We’re based in the UK – but some of our staff work remotely, allowing us to offer a full 24/7 support service.

 

No, sorry!

 

We only provide WordPress Support – that is our core focus and that is what makes us so good!

 

We'd be strange WordPress advocates if we didn't use WordPress ourselves, right?

We’ll keep it simple:

WordPress (Platform)
Pagebuilder Framework (Theme)
Elementor (Pagebuilder)

We’re hosted at Kinsta.com.

Still have a question?

Get the latest WordPress Tips & Guides for FREE!