We’re really transparent in what we do and don’t cover in our Enhance plan.
Let us give you some examples:
Example 1: Can you replace my logo?
Yes: You provide us with a logo file in a predetermined format (jpg, png, etc)
No: We will not design your logo.
Example 2: Can you update our opening hours on our website and add a new team member?
Yes: Provide us with the content and we’ll update the current pages as requested.
No: There are no opening hours or team pages yet – we don’t offer design services.
Example 3: I don’t know what to use for email marketing?
Yes: We offer you a solution and install the plugin and connect it to the service.
No: We do not write or design your emails/newsletters.
Example 4: My server is running slow and running out of space, I can’t upload to WordPress.
Yes: We will tidy up your WordPress installation for you.
No: We do not manage or maintain your server or hosting account.
We’re always clear in our support emails with what we offer and if something is going to require longer than 30 minutes or be classed as development, we’ll let you know and you can hire us for an hourly or fixed fee.
Our Maintain Plan offers unlimited tech support which means if anything breaks on your site, we’ll fix it for you. If you require new content adding or updating, you’ll need our Enhance Plan.